PRIVACY POLICY

Last Updated: September 3, 2026

Auric Arts India respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and the circumstances in which it may be shared.

By using our website or purchasing from Auric Arts India, you acknowledge this Privacy Policy.

About This Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website;
  • Online orders;
  • Customer enquiries;
  • Email communication;
  • Contact forms;
  • Payment and checkout processes;
  • Customer service communications;
  • Marketing communications;
  • Other interactions with Auric Arts India.

Information We May Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Full name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone/mobile number;
  • Company name, where applicable;
  • Order details;
  • Product preferences;
  • Customer communications.

Transaction Information

Payment transactions may be processed by third-party payment providers.

We generally do not directly store complete credit/debit card numbers or payment authentication information unless specifically required and lawfully permitted.

Payment providers may process payment information according to their own privacy policies.

Custom Order Information

For custom furniture, we may collect information necessary to manufacture the product, including:

  • Measurements;
  • Design specifications;
  • Colour preferences;
  • Material preferences;
  • Reference photographs;
  • Drawings;
  • Room or installation information.

Customers should not provide unnecessary sensitive personal information when submitting custom-order materials.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Website pages visited;
  • Approximate location derived from technical information;
  • Referral information;
  • Website interaction information;
  • Cookies and similar technologies.

How We Use Your Information

We may use personal information to:

  • Process orders;
  • Manufacture customized products;
  • Arrange shipping;
  • Communicate about orders;
  • Provide customer support;
  • Process payments;
  • Respond to enquiries;
  • Provide quotations;
  • Manage returns and refunds;
  • Detect and prevent fraud;
  • Maintain website security;
  • Improve our website and services;
  • Send marketing communications where permitted;
  • Meet legal, tax, accounting and regulatory requirements.

Legal Basis for Processing

Where applicable, we process personal information based on:

  • Your consent;
  • Performance of a contract or steps requested before entering into a contract;
  • Compliance with legal obligations;
  • Legitimate business purposes where legally permitted;
  • Protection of our rights, property and security.

Where consent is required by applicable law, we will seek consent in an appropriate manner.

Cookies

Our website may use cookies and similar technologies. Cookies may help us:

  • Keep products in your shopping cart;
  • Remember preferences;
  • Understand website usage;
  • Improve website performance;
  • Measure marketing performance;
  • Provide relevant advertising where applicable;
  • Improve customer experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted by applicable law, we may send information about:

  • New products;
  • Collections;
  • Offers;
  • Promotions;
  • Sales;
  • Events;
  • Auric Arts India updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.

Transactional and service-related communications may still be sent where necessary to fulfil an order or provide requested services.

Sharing Personal Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

  • Payment processors;
  • Courier companies;
  • Freight companies;
  • Customs brokers;
  • Logistics providers;
  • Website hosting providers;
  • IT service providers;
  • Email service providers;
  • Analytics providers;
  • Marketing service providers;
  • Professional advisers;
  • Government authorities where legally required.

We only seek to provide third parties with information reasonably necessary for the relevant purpose.

International Transfers

Because Auric Arts India serves customers internationally, personal information may be transferred or processed outside India where necessary to fulfil orders or provide services.

Where applicable, we will take reasonable steps required by applicable law when transferring personal information internationally.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing orders;
  • Customer service;
  • Accounting;
  • Tax compliance;
  • Legal compliance;
  • Dispute resolution;
  • Fraud prevention;
  • Business records.

The retention period may vary depending on the nature of the information and applicable legal requirements.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, social-media platforms or other services.

Auric Arts India is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

Children’s Privacy

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly seek to collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include:

  • Requesting access to personal information;
  • Requesting correction of inaccurate information;
  • Requesting deletion where legally applicable;
  • Withdrawing consent where processing is based on consent;
  • Requesting information about how personal information is processed;
  • Raising a complaint regarding our processing of personal information.

Some rights may be subject to legal exceptions.

To exercise applicable rights, contact us using the details below.

Withdrawal of Consent

Where processing is based on consent, you may withdraw consent subject to applicable law.

Withdrawal of consent may not affect processing that has already taken place lawfully before withdrawal. It may also affect our ability to provide certain services where the information is necessary for that service.

Accuracy of Information

Customers are responsible for providing accurate information when placing an order. Please notify us promptly if your:

  • Name;
  • Email;
  • Telephone number;
  • Shipping address;
  • Billing information; changes or contains an error.

Data Breaches

If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business;
  • Changes to our website;
  • Changes in technology;
  • Changes in applicable laws;
  • Changes in our data-processing practices.

The updated version will be posted on our website with a revised “Last Updated” date.

Contact Us

For privacy-related questions, requests or complaints, contact:

Auric Arts India

Email: info@auricartsindia.com

Please include sufficient information for us to identify your request and respond appropriately.

Important Notice

This Privacy Policy is intended to explain our general privacy practices.

Nothing in this Privacy Policy is intended to remove or restrict any privacy rights that cannot legally be excluded under applicable law.