SHIPPING, RETURNS & REFUND POLICY

Last Updated: September 3, 2026

At Auric Arts India, every piece is carefully handcrafted in India by skilled artisans. Our collection includes:

  • Handmade Bone Inlay furniture;
  • Mother of Pearl furniture;
  • Custom furniture;
  • Marble décor;
  • Luxury home décor;
  • Trays;
  • Boxes;
  • Mirrors;
  • Tables;
  • Consoles;
  • Cabinets;
  • Other handcrafted products.

Because our products are handmade, made-to-order and frequently customized, shipping, cancellation, return and refund conditions may differ from standard mass-produced products.

Please read this policy carefully before placing an order.

ORDER PROCESSING & PRODUCTION

Most Auric Arts India products are handmade and require production time before dispatch.

Ready-to-Ship Products

Generally 3–7 business days.

Handmade Furniture & Décor

Generally 10–30 business days.

Custom / Made-to-Order Products

Generally 20–60 business days, depending on:

  • Design;
  • Dimensions;
  • Materials;
  • Quantity;
  • Customization;
  • Production requirements.

Production timelines are estimates and may vary because our products are handmade.

Large furniture, custom designs and products involving Mother of Pearl, Bone Inlay, marble, brass or special finishes may require additional production time.

SHIPPING & DELIVERY

Once production is completed, products are inspected, professionally packed and prepared for dispatch.

Within India

Estimated delivery is approximately 7–10 business days after dispatch.

International Orders

Estimated delivery is approximately 10–20 business days after dispatch.

Large furniture, oversized shipments and freight shipments may require additional time. Delivery estimates are not guaranteed delivery dates unless expressly agreed in writing.

SHIPPING DELAYS

Delivery may be affected by:

  • Customs clearance;
  • Import inspections;
  • Holidays;
  • Weather;
  • Transportation disruptions;
  • Remote-area delivery;
  • Courier delays;
  • Freight delays;
  • Incorrect or incomplete documentation;
  • Duties and taxes;
  • Government restrictions;
  • Events beyond our reasonable control.

Auric Arts India is not responsible for delays caused by customs authorities, carriers, freight companies or circumstances outside our reasonable control.

INTERNATIONAL SHIPPING

We ship eligible products from India to customers worldwide. The shipping method may include:

  • Courier;
  • Air freight;
  • Sea freight;
  • Freight forwarding;
  • Other appropriate transportation services.

The shipping method may depend on the size, weight, value and destination of the product.

SHIPPING CHARGES

Shipping charges may depend on:

  • Destination;
  • Postal code;
  • Product dimensions;
  • Volumetric weight;
  • Actual weight;
  • Number of packages;
  • Packaging requirements;
  • Wooden crate requirements;
  • Shipping method;
  • Insurance;
  • Remote-area charges.

For large furniture, shipping may be calculated using volumetric weight because the furniture occupies significant transportation space.

TAXES, DUTIES & CUSTOMS — CUSTOMER RESPONSIBILITY

ALL TAXES, IMPORT DUTIES, CUSTOMS CHARGES AND DESTINATION-COUNTRY FEES ARE BORNE BY THE CUSTOMER UNLESS THE WRITTEN QUOTATION OR ORDER CONFIRMATION EXPRESSLY STATES OTHERWISE.

For international orders, the customer/consignee is responsible for all applicable:

  • Import duties;
  • Customs duties;
  • VAT;
  • GST;
  • Sales tax;
  • Use tax;
  • Brokerage fees;
  • Customs clearance fees;
  • Handling charges;
  • Storage charges;
  • Government charges;
  • Import permits;
  • Inspection charges;
  • Other destination-country charges.

Shipping charges do not automatically include duties or taxes.

Unless the quotation expressly states that duties and taxes are included, the customer must pay all destination-country charges directly to the carrier, customs authority, broker or other relevant authority.

DDP / DAP / DDU

Where applicable, orders may be shipped under different international shipping arrangements.

DDP — Delivered Duty Paid

Duties and specified destination charges may be included only where the quotation expressly states that the order is DDP.

DAP / DDU or Similar

The customer is responsible for applicable import duties, taxes, customs charges and destination fees.

In case of any uncertainty, the written quotation or order confirmation will determine whether duties and taxes are included.

If there is no express written statement that duties and taxes are included, they are the customer’s responsibility.

CUSTOMS CLEARANCE

Customers are responsible for providing accurate information and completing any customs requirements applicable to their country.

If customs authorities require additional documentation, permits, information or payment, the customer is responsible for cooperating with the relevant authorities and paying applicable charges.

REFUSED OR UNCLAIMED SHIPMENTS

If a customer refuses delivery or fails to:

  • Pay customs duties;
  • Pay taxes;
  • Complete customs clearance;
  • Provide required documentation;
  • Accept delivery;

the shipment may be delayed, held, returned or otherwise dealt with by the carrier or customs authorities. The customer may be responsible for:

  • Return shipping;
  • Customs charges;
  • Duties;
  • Taxes;
  • Storage fees;
  • Brokerage fees;
  • Handling fees;
  • Re-delivery charges;
  • Other costs incurred because of the refusal or failure to clear the shipment.

Any applicable refund may be reduced by non-recoverable costs, subject to applicable law.

FURNITURE PACKAGING

Depending on the product, we may use:

  • Protective wrapping;
  • Foam;
  • Corner protection;
  • Cardboard;
  • Wooden framing;
  • Heavy-duty wooden crates;
  • Custom export packaging.

Large and fragile furniture may be secured inside a custom wooden export crate.

DELIVERY INSPECTION

Customers are strongly encouraged to inspect the exterior packaging before signing for delivery whenever the carrier permits inspection.

If the package appears visibly damaged:

  1. Photograph the package before opening it.
  2. Photograph all visible damage.
  3. Record the damage on the delivery receipt where possible.
  4. Keep all original packaging and crate materials.
  5. Contact Auric Arts India as soon as possible.

If the carrier does not permit inspection before signing, accept the shipment and contact us immediately if damage is discovered after opening.

Do not discard packaging until any damage claim has been resolved.

TRANSIT DAMAGE

If a product arrives damaged, please contact:

Email: info@auricartsindia.com

as soon as possible and preferably within 24 hours of delivery. Please provide:

  • Order number;
  • Photographs of outer packaging;
  • Photographs of the crate;
  • Photographs of internal packaging;
  • Clear photographs of the damaged product;
  • Unpacking video, where available;
  • Description of the damage;
  • Shipping-label photographs.

We will investigate the claim and determine an appropriate resolution. Depending on the circumstances, the resolution may include:

  • Repair;
  • Replacement component;
  • Replacement product;
  • Refund;
  • Other appropriate resolution.

MANUFACTURING DEFECTS

Every product is inspected before dispatch.

If you believe a product has a genuine manufacturing defect, please notify us within 7 days of delivery with photographs and an explanation of the issue.

Where a genuine manufacturing defect is confirmed, we may provide an appropriate remedy, which may include:

  • Repair;
  • Replacement component;
  • Replacement product;
  • Refund;
  • Other appropriate resolution.

Nothing in this section limits rights or remedies available under applicable law.

HANDMADE CHARACTERISTICS

Our products are handcrafted rather than factory-produced. The following may naturally vary:

  • Mother of Pearl colour and iridescence;
  • Bone Inlay pieces;
  • Marble veining;
  • Wood grain;
  • Resin colour;
  • Texture;
  • Pattern alignment;
  • Finish;
  • Dimensions within reasonable manufacturing tolerances;
  • Artisan marks.

These characteristics do not automatically constitute a manufacturing defect. Natural materials cannot always be replicated exactly.

CUSTOM & MADE-TO-ORDER PRODUCTS

Custom and made-to-order products are manufactured specifically for the customer. Customization may include:

  • Dimensions;
  • Shape;
  • Colour;
  • Material;
  • Mother of Pearl pattern;
  • Bone Inlay pattern;
  • Marble;
  • Wood;
  • Finish;
  • Hardware;
  • Drawer configuration;
  • Leg design;
  • Edge details;
  • Special specifications.

Once production has started, a custom or made-to-order order generally cannot be cancelled or returned merely because the customer has changed their mind.

This does not affect rights or remedies that cannot legally be excluded.

CUSTOMER APPROVAL

Before production begins, Auric Arts India may provide:

  • Drawings;
  • Renderings;
  • Dimensions;
  • Material details;
  • Colour references;
  • Design specifications;
  • Other relevant information.

The customer is responsible for reviewing and approving the final specifications. Once the customer approves the specifications and production begins, changes may:

  • Not be possible; or
  • Require additional charges.

CHANGES TO CUSTOM ORDERS

Changes requested after production begins may not be possible.

Where a change can be accommodated, the customer may be responsible for additional:

  • Material costs;
  • Labour costs;
  • Redesign costs;
  • Production costs;
  • Shipping costs;
  • Other related costs.

No additional work will normally be undertaken until applicable additional charges are approved.

CANCELLATION — READY-TO-SHIP PRODUCTS

Cancellation requests should be submitted as soon as possible and preferably within 48 hours of placing the order.

Once a product has been dispatched, cancellation may no longer be possible.

CANCELLATION — CUSTOM PRODUCTS

Custom and made-to-order products generally cannot be cancelled once production has commenced.

If a cancellation request is received before production begins, Auric Arts India may consider the request on a case-by-case basis.

If cancellation is approved, amounts already spent or committed may be deducted where permitted, including:

  • Design costs;
  • Material purchases;
  • Production costs;
  • Processing fees;
  • Other non-recoverable expenses.

CHANGE-OF-MIND RETURNS

For standard, non-custom, ready-to-ship products, a return may be considered if the customer contacts us within 7 days of delivery, subject to applicable law and the conditions below.

The product should be:

  • Unused;
  • In original condition;
  • Not assembled or modified;
  • Free from damage;
  • Complete with all components;
  • Returned in original packaging where reasonably possible.

Prior written return authorization is required.

RETURN SHIPPING

Unless the return is caused by:

  • Auric Arts India error;
  • Confirmed manufacturing defect;
  • Confirmed transit damage;
  • Another circumstance for which we are legally responsible;

the customer is responsible for return shipping and related costs for change-of-mind returns.

Original shipping charges are generally non-refundable for change-of-mind returns, subject to applicable law.

For international returns, customers may also be responsible for:

  • Return shipping;
  • Customs charges;
  • Duties;
  • Taxes;
  • Brokerage;
  • Handling;
  • Other transportation charges.

CUSTOM PRODUCTS — CHANGE OF MIND

Custom, personalized, made-to-order and specially manufactured products are generally not eligible for return solely because of:

  • Change of mind;
  • Preference changes;
  • Incorrect customer measurements;
  • Unsuitability for the customer’s intended space;
  • Aesthetic preferences;
  • Minor handmade variations;
  • Natural variations in materials.

This does not affect rights or remedies where the product is defective, materially damaged, materially different from the agreed specifications or otherwise covered by applicable law.

INCORRECT CUSTOMER MEASUREMENTS

Customers are responsible for confirming measurements before production.

If a product is manufactured according to customer-approved dimensions but is later found unsuitable for the intended space, the product generally will not qualify for a return or refund solely because of incorrect customer measurements, subject to applicable law.

Customers should check:

  • Doors;
  • Elevators;
  • Staircases;
  • Passageways;
  • Room dimensions;
  • Installation areas;
  • Building access.

REFUNDS

Where a refund is approved, it will generally be issued through the original payment method where reasonably possible.

Refund processing times may vary depending on:

  • Payment provider;
  • Bank;
  • Card issuer;
  • International payment system.

Shipping charges, customs duties, taxes and third-party fees are not automatically refundable unless applicable law or the circumstances of the approved refund require otherwise.

RETURN AUTHORIZATION

Do not ship any product back to Auric Arts India without written return authorization.

Unauthorized returns may be delayed or refused. Customers must retain:

  • Return shipping receipt;
  • Tracking number;
  • Proof of delivery;

until the return and refund process has been completed.

RETURN CONDITION

Returned products must be securely packed.

If a returned product is damaged because of inadequate return packaging, the refund may be affected to the extent permitted by applicable law.

DELIVERY DELAYS

Estimated delivery dates are provided in good faith. Delays may occur because of:

  • Customs;
  • Carrier delays;
  • Weather;
  • Natural disasters;
  • Strikes;
  • Transportation disruptions;
  • Government restrictions;
  • Incorrect information;
  • Remote-area delivery;
  • Import documentation;
  • Other events outside our reasonable control.

Where there is a significant delay, we will make reasonable efforts to communicate available information and options.

ADDRESS CHANGES

Customers must provide a complete and accurate shipping address. Please contact:

info@auricartsindia.com

immediately if an address change is required.

Once an order has been dispatched, an address change may not be possible and additional carrier charges may apply.

LARGE FURNITURE DELIVERY & ACCESS

Customers are responsible for ensuring that the delivery location is accessible. Please check:

  • Doorway width;
  • Staircase width;
  • Elevator capacity;
  • Ceiling clearance;
  • Passageways;
  • Building access;
  • Parking and loading restrictions.

Unless specifically agreed in writing, standard delivery does not necessarily include:

  • Assembly;
  • Installation;
  • Wall mounting;
  • Hoisting;
  • Crane services;
  • Staircase carrying;
  • Special installation;
  • Removal of old furniture;
  • Disposal of packaging.

PRODUCT PHOTOGRAPHY & COLOUR

We make reasonable efforts to display products accurately. However, actual colour may differ because of:

  • Screen settings;
  • Photography lighting;
  • Natural materials;
  • Different material batches;
  • Resin characteristics;
  • Finishing processes.

Customers purchasing high-value custom furniture may request material or colour samples where available.

CONTACT US

For shipping, returns, refunds, damage or order-related questions:

Auric Arts India

Email: info@auricartsindia.com Please include:

  • Order number;
  • Full name;
  • Relevant photographs;
  • Videos where appropriate;
  • Description of the issue.

IMPORTANT LEGAL NOTICE

This Shipping, Returns & Refund Policy describes our standard procedures.

Nothing in this policy is intended to exclude, restrict or waive any consumer rights, statutory rights, warranties or remedies that cannot legally be excluded or limited under applicable law.

Auric Arts India reserves the right to update this policy from time to time.

The version applicable to an order will generally be the version in effect when the order was placed, unless otherwise required by applicable law.